Internship IT Service Desk Agent (all genders)
08.04.2025
Lufthansa Group Digital Hangar GmbH
Frankfurt
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Internship IT Service Desk Agent (all genders)
Frankfurt
Aktualität: 08.04.2025
Anzeigeninhalt:
08.04.2025, Lufthansa Group Digital Hangar GmbH
Frankfurt
Internship IT Service Desk Agent (all genders)
Über uns:
We're working in a collaborative diverse team
As we're on our mission to have a fully diverse Team, all nationalities, genders and backgrounds are welcome.
Aufgaben:
- As an INTERN IT SERVICE AGENT, I support our Service Desk team in making sure our digital workspace runs smoothly. I handle incoming requests, provide first-level support, and help route issues to the right teams. My goal is to ensure keeping the Digital Hangar connected and running efficiently.
- Handling Phones, Chats, and web tickets within agreed KPIs, and logging all necessary information from these contacts.
- Diligently addressing user issues, queries, and requests.
- Assigning the tickets to the appropriate resolving teams.
- Monitoring incidents and requests assigned to the Service Desk to make sure all issues and requests are solved in a timely and effective manner.
- Identifying recurring and related incidents to find correlations for possible indicators of bigger problems.
- Following and actively contributing towards the Service Desk Knowledge base required for providing accurate solutions to various problems and requests.
- Confirming if the solution proposed helped resolve the issue reported by the user.
Qualifikationen:
- I have first internship or professional full-time experience in that area.
- Customer Service understanding.
- Basic IT and technical knowledge including troubleshooting skills
- I am able to use my strong communication skills to ensure effective communication also providing explanations clearly and precisely
- Working co-operatively with others to achieve team goals.
- Time/task management, attention to detail, willingness to learn.
- Analytical problem solving.
- Fluent command of English language
Wir bieten:
Free parking, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Part-time models, Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Mentoring, Fitness studio / sports facilities / company football etc., Free snacks / drinks
Fachrichtung
Art des Angebots
Bundesland
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